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One (hopefully last) review of this piece of junk. Indeed I did open up the Sling SOLO and in the process voiding my "warranty" (if we can call it that with a straight face) and found that the capacitors had failed, as everyone else eventually discovers. Replacing them at my cost of about $12 and two hours worth of my time (and I am not an electronics geek by any means), solved the problem. Here are some image links of the SOLO:
picasaweb . google . com / cesinco / SlingBoxSux#5547257092994979890
picasaweb . google . com / cesinco / SlingBoxSux#5547257105670666994
picasaweb . google . com / cesinco / SlingBoxSux#5547257110680945410
I have come back to edit my original review of the SOLO. I cannot stress enough how poor the product and customer service is. You are better off to take your wife out to a nice dinner than to hand your money over to this bunch. If you do, you might as well have set fire to the money you paid for the SOLO. Anyway, back to the original review...
If you are thinking of buying this product, I highly recommend you first go to this discussion thread on Sling's site
answers . slingbox . com / message / 24401
to see what nearly 500 postings have to say about the SOLO and Sling's customer support in general. If you don't wish to go through all of that, here's the condensed version:
Many people have discovered that the capacitors installed on the SOLO bulge up about 1 year after purchase, rendering them and the SOLO useless. Many of those who have tried, said that replacing the capacitors with new ones corrected the problem. Sling refuses to acknowledge that this is a problem of their making (despite the numerous posts and the thread having started about 6 months ago). Apparently, they don't "wish to leap to conclusions" as to the source of the problem until it is properly diagnosed. In the meantime, until such time as it is "properly diagnosed", Sling charges customers who are out of warranty (that means practically everyone since the problem typically occurs AFTER the warranty expires) just to talk to you. As I understand from other contributors to the thread, if it can be determined that the problem is indeed with hardware, Sling will credit this $30 towards replacement hardware which will cost you $100. So you end up paying $70 if it's a hardware problem to get a working SOLO or paying $30 to remain stuck with a non-working SOLO. Wonderful choice.
Apparently, the customer service reps are rude too.
Anyway, this is not me saying this it's the condensed version of what is on the discussion thread.
I leave it to you to make up your own mind on whether you want to deal with such a company. Myself, I will go the "replace my own capacitor" route as others have and if it fails, I will be no worse off (except for the cost of a few caps) than I am now. But I will not fall for their tricks agan.
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