Bought this system based on a friend's recommendation who works for Dell. Also was a strong Dell loyalist for over 10 years because my previous laptops were all Dell. Unfortunately my experience with this system has been fraught with troubles.
My new laptop arrived and setup was a breeze. However within a week the batter stopped charging and was disabled. After hrs on the phone with Dell and everyone assuring me this was a unique problem, they sent me a new system. guess what same problem 10 days later. Another 2 days on the phone with their customer service folks in Hyderabad who kept trying to fix the problem. Ultimately they sent in a technician who replaced the battery and the system has been working fine since then. They extended my warrant by 4 months to compensate me for my troublesi guess i should have just bought a refurbished one which is what I essentially got for buying their top of the line laptop.
Now a month later, the wireless card has started acting up. If I step into a room away from where the router sits, it randomly disconnects and tries to connect. Its disconnected 90% of the time. Funny thing is I have a 6 year old Dell Inspiron which works fine and streams video movies without once dropping the signal sitting right next to this machine. I've tried new wireless routers but the problem persists. Called their customer service and they claim it is a software issue without even looking at it and want to charge me to troubleshoot the problem. Dell's service was one thing going for thembut i'm afraid that has started to suck too now.
I would strongly discourage anyone from buying this unless you enjoy being on the phone with a service technician being bumped from hardware to wireless to software to XPS support teams.Other than that it seems like a pretty decent machine that looks sleek, works well when no issues.
0 comments:
Post a Comment