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Do NOT purchase this product. I purchased it from Nero's web site, as a download. I tried repeated (unsuccessful) installation attempts. Each displayed the number "1158" and no other error text. I then contacted Nero.
I responded immediately, and thoroughly, to their requests for information. Finally, after more than a week without resolution, I reluctantly requested instructions for obtaining a refund.
Nero's exact response was as follows: "Thank you for your e-mail. Please be advised that we are unable to offer a refund, as defined by our terms of trade. These terms were accepted with the purchase of Nero from our website ."
If you have doubts about this review, try searching "Nero error 1158" for countless similar complaints.
I previously owned Nero 7 Ultimate. It was a great product. However, the company has now slid so far downhill that they will not even provide a refund for a product that fails to install.
Following Nero's final response, I immediately contacted my credit card company. They (American Express) were wonderfully helpful. If you purchase the product anyhow, and encounter similar issues, I suggest you also contact your credit card company.
This is the first time I've seen a product that fails to install. Further, the one or two complaints I've had, in the past 25 years, have been dealt with professionally. Even companies consisting entirely of a single developer have responded more appropriately. To see a company, like Nero, behave so unprofessionally is truly disappointing...and unexpected.
I truly hope they revise their approach towards customer service and return to their previous excellence.
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