Sony Xperia Z C6603 Black Factory Unlocked LTE BANDS

Sony Xperia Z C6603 Black Factory Unlocked LTE BANDS 1/3/5/7/8/20 International version - Original Sony phone
Customer Ratings: 4 stars
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My previous review was: "Fast, responsive. Battery could be better (after using a Note II it is hard to level down). Screen color reproduction is not the best. But if you want something you don't need to worry about dust and water and don't wanna use a defender case, this is the only option available."

And I could actually say the camera is awesome too. BUT, after 7 months of use I can only say: DON'T BUY. Sony's customer service is TERRIBLE.

The phone itself never presented any major problem until, after regular use plugging and unplugging the charger, the micro usb connector started to bounce. It was loose and suddenly it simply pop out of the phone, attached to the recharger cable. Obviously, after that the phone couldn't be charged anymore.

Sony was contacted and said this is not on warranty. Like you would open the latch and try to break this apart on purpose. But not only that. they don't even have a place where they could examine what happened to provide a solution. First the attendant said I would need to pay 185 USD and the phone should be shipped to a place in Texas to be repaired. But then she contacted her supervisor and they told me this problem doesn't have any solution so, basically, after 7 months of regular use you have to throw your 650 USD phone away... Just because you had to plug and unplug the charger. that's it...

Tried to talk with the supervisor (52 minutes on a call), after all, this situation is RIDICULOUS. He was busy in another call and promised to call me back. Never happened. they simply don't care...

So, do your self one huge favor and stay away of the XPERIA line. They are actually decent devices but if anything goes wrong the company simply has no structure to provide any service.

Additional update: the micro USB connector in this phone is a bad design. Many people facing the same problem I mentioned above. Check official SONY forum before buying this: http://talk.sonymobile.com/thread/125596?tstart=0

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