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I've owned about 10 GRaid drives over the past few years. I thought it was just me.....nearly a 75% failure rate.
I purchased two new Graid Gen4 2tb drives in October 2010. One drive was totally dead, DOA, right out of the box.
GTech informed me today that "We no longer repair drives." Oh. Maybe they were thinking something else, but that really gives me pause about customer service and warranty reliablility.
Need further proof? Simply go to and look under FORUMS. There you will find one for GTech. Man you will get an eye full! "Now my 2nd GRAID is failing!" "Lost all data, HELP!" "Drive won't mount". "Power button won't work." "Drive makes strange noises". And my favorite, "Are all GTech drives really bad, or is it just me?"
Nope, it isn't "just you". I've had the president of GTech call me and replace ALL of my GRAID drives because I raised such a stink about the lousy quality and the failure rate. At that time, I had 3 or 4 drives fail in a year--one only 9 months new, and the replacement RMA drive failing after 30 days!
Now this....2 new drives, purchased here through Adorama (which I hold totally blameless) and one of them is totally dead. According to GTech, my only option is to return the drive to Adorama and have them ship me another drive--with no assurances that it will work, either.
I would love to really believe in or trust GTech, but no longer. As soon as I can afford it, I will replace my 4 (hopefully) running GRaid drives with another manufacturer.
I'm not a nut. I don't have my video editing suite located over power lines, or an ancient Indian burial ground. They are in an air conditioned room with superb ventilation. But they don't last. They don't work. They fail, and have cost me countless hours of tears and headaches as I try to rebuild my video projects.
I'm now living in terror that the one GRaid I just bought will fail any moment--just read the Creative Cow blogs if you don't believe me.
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