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Have had extended contact with Adobe about installation and registration of CS6. Have had to uninstall and reinstall, individual programs or entire suite at least 2 dozen times. The Adobe uninstall tool is a joke. I have had over a dozen calls with technical support. While some support staff seem to have some knowledge of the programs the majority continue to put you on hold with the resulting phone calls of up to 2 hours. Over 2 hours on several occassions. Some of the problems deal with poor language skills but they are mostly lack of familiarity of the registration part of the program. After about an hour many of the support staff get very nervous or frustrated and at least one stated that he had been working on my problem too long, minutes later I was mysteriously cut off and had to start another hour plus call with again no resolution. The one time that I was being turned over to a supervisor I was on hold for 1 and 1/2 hours with no one ever picking up I have used Smart Suite since CS2 and can now say that until they get the staff training up to speed technical support will be a disaster.
Adobe Support was always the state of the art for a US software company. Until buying CS6 I had not had to contact them in over 5 years for any problems! If I was an investor in this company I would be concerned with the company management that allows such poor customer service to thrive. We are very disappointed with Adobe.
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