List Price: $3,600.99
Sale Price: $3,498.00
Today's Bonus: 3% Off
Shortly after I bought this camera, (Sony AX-2000) I bagan to have trouble with it. As I was recording, it would just suddenly stop, and go dead. I would have to turn the camera off, turn it back on, and then go through a recovery routine to recover what I had recorded...... what a HUGE pain!
This problem got progressively worse, doing it more and more often, until I finally decided I couldn't stand it any more. I called Sony (getting to a human being was VERY difficult), and the lady gave me instructions to send the camera to Precision Camera in Connecticut, as they handle Sony's warranty issues. She told me they would either repair the camera, or send me a new one.
I paid $63 to ship the camera to their warranty center, and they finally checked it into their system 6 days after it arrived there. Precision Camera has a web page where you can monitor the progress of your camera, and after about 5 more days, there was a message there that said "Waiting on Entitlement". I called to check on it, and discovered that I had to pay the labor charge for them to check the camera out. I then discovered that Sony's warranty on labor was only 90 days, and I had sent the camera at about 100 days after I bought it. (Only 90 days!!!! Shame on me for not reading Sony's warranty policy more closely). I gave them my credit card for $150 labor.
About a week later, the Precision Camera web site message changed over to "Ordered Parts". I called to learn that they had to order the replacement parts from Sony, and Sony had backordered them.
At this point, I was fed up with the entire process, so I called Sony back and requested that they send me a new camera. Over several days of trying to talk with someone at Sony that would help me, I got bounced around to people in the Dominican Republic, and the Phillipines. I could never connect with anyone in the U.S. The last person I talked to (located in the Phillipines) instructed me to contact Precision Camera, have them send the camera back to me, and then resend the camera to the Sony repair center in Laredo, Texas so they can check the camera out (and of course I get to pay the shipping on all this). At this point I just gave up. Precision Camera still has my camera, I paid $63 to get it to them and $150 to authorize their labor charge, and I have no idea when I will get it back. I have had to just forget my plans for videoing our Christmas celebration this year.
I will NEVER buy another Sony product as long as I live!!
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