Customer review from the Amazon Vine Program
Lorex LW2003 LIVE 'snap' Video Baby Monitor
Since the video review is not very detailed, I want to add a few more comments. First, I absolutely recommend this monitor. I've listed some specific strengths and weaknesses below.
What I liked:
1. Good range. In my two story house I got decent coverage throughout. The signal was a little weak when I stretched it to its furthest possible range, but I never lost the picture.
2. On the small screen the picture is crisp, with good color. You will never have to wonder what you're seeing. Look carefully at the image on the video I took of the outdoors and you'll see a crisp blue autumn sky with colorful foliage.
3. I think the portability is a key feature. The monitor can be removed from its base and slipped into a pocket as you move around your house. Very nice!
4. You can add cameras, all of which show up on the monitor. You can then select which camera you want to "zoom" to on the screen. Hopefully you won't be monitoring four babies at once, but the capability is there.
What I would like to see improved:
1. Customer service! I always try to test this during a review, since it tends to be the "Achilles Heel" of modern commerce. I first let the customer service rep (Asian, but very understandable) know I was writing a review and had a specific problem I needed solved (see below). It became clear immediately that the rep was not familiar with the product. After about 20 minutes he admitted he could not solve my problem, but he promised I would receive a return call or email within a couple of hours. After ten days I have heard nothing. Unacceptable!
2. The monitor is promoted as a camera which can take snapshots of your baby, and the advertisements feature beautifully lit photos of babies. This is bogus. The camera has a whopping .3 megapixels. This is perfectly fine for the small monitor screen, but trying to use it as a camera to photograph your baby will result in a blurry, pixelated photo if you try to even print it 4x6. It puzzles me that Lorex even included a microSD card and adapter for you to transfer your pictures to a computer. You wouldn't really try to photograph your beautiful baby with a .3 MP camera, would you? Which brings me to another point . . .
3. The reason I called customer service was the image from the camera when I took a snapshot was not only rotated (easily fixed) but reversed. For instance, any printing would look backwards. I'm not sure if this is peculiar to the sample I received, but it's annoying to be sure. Yes you can fix this in a photo editor, but you shouldn't have to. I have no idea what's going on, and neither did customer service. The image is fine on the monitor screen, and the problem only shows up when you transfer a picture, which you are unlikely to do anyway given the poor resolution.
So let's sum up: I really like the Lorex Baby Monitor and I would definitely buy it. I take off one star for the failure of customer service to respond to my problem and the misleading pictures which imply the monitor can be used to take good quality pictures. If you purchase it with the idea that you are only monitoring your baby (pets, etc) and not capturing lifetime memories, you'll be very happy.
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